Refund Policy

At a glance:

• 7-day return window from delivery
• Buyer pays all return shipping costs (waived for damaged/defective items)
• Refunds processed within 5–10 business days after we receive the returned item
• Custom orders are final sale

1. Return Eligibility

You can return most items within 7 calendar days of delivery. To qualify:

• The item must be in its original condition — unused and undamaged.
• Original packaging and any inserts or tags must be included.
• You'll need your order number or proof of purchase.
• You must have contacted us at hello@hallowceramics.com and received a return authorization before shipping the item back.

2. Items That Can't Be Returned

These are final sale:

• Custom or personalized orders (custom glaze colors, monograms, etc.).
• Clearance items marked "final sale" at purchase.
• Gift cards.

3. How to Return an Item

We keep it simple. Here's the process:

1. Email us at hello@hallowceramics.com with your order number and the reason for the return.
2. Get return instructions — we'll reply within 2 business days with a return authorization number (RMA) and our return address. You arrange and pay for return shipping; we do not provide prepaid labels.
3. Pack it carefully — ceramics are fragile. Use the original packaging if possible, or equivalent protective materials.
4. Ship it via any carrier of your choice and keep the tracking number until your refund is processed.
5. We'll handle the rest — once we receive and inspect the return, we'll process your refund.

Don't ship items back without an RMA first — we can't guarantee unauthorized returns will be accepted. Items returned without an RMA may be refused or returned to sender at the sender's expense.

4. Return Shipping Costs

For all eligible returns, the buyer is fully responsible for the cost of return shipping. This includes the carrier fee, packaging, insurance, and any customs or import charges if the return crosses international borders.

Exception — damaged, defective, or incorrect items: if your item arrived damaged, defective, or we sent the wrong product, we cover return shipping in full. We'll either provide a prepaid return label or reimburse reasonable return shipping costs on receipt of a tracking number and carrier receipt — our choice, per case.

We do not reimburse return shipping for change-of-mind, ordering the wrong size/SKU, or any other buyer-side reason.

5. Refund Process

Once we receive and inspect your return, we will notify you by email. Approved refunds are processed within 5–10 business days to your original payment method. Please note that your bank or card issuer may take additional time to post the refund to your account.

6. Damaged or Defective Items

If your order arrives damaged or with a manufacturing defect, please contact us within 7 days of delivery at hello@hallowceramics.com. Include photos of the damage and your order number. We will arrange a replacement or full refund at no cost to you.

7. Exchanges

We do not offer direct exchanges. If you would like a different item, please return your original purchase for a refund and place a new order. This ensures the fastest turnaround and accurate inventory.

8. Late or Missing Refunds

If you haven't received your refund after 10 business days, please:

• Check your bank or credit card account again.
• Contact your bank or card issuer — processing times vary.
• If you've done both and still haven't received your refund, email us at hello@hallowceramics.com.

9. Contact

HallowCeramics Returns
hello@hallowceramics.com