Privacy Policy

We take your privacy seriously. This policy explains what personal information HallowCeramics collects, why we collect it, how we use it, and the choices you have about your data. It applies when you visit our website, create an account, place an order, or otherwise interact with us.

By using our site, you agree to the practices described here. If anything is unclear, reach us at hello@hallowceramics.com — we're happy to talk through it in plain English.

1. Information We Collect

We only collect information we genuinely need. Here's what that looks like:

• Contact details — name, email address, phone number, and shipping / billing address.
• Payment information — processed securely through our third-party payment providers. We never store full credit card numbers on our servers.
• Account credentials — if you create an account, we store your login email and a hashed password.
• Browsing data — pages visited, products viewed, and time spent on the site, collected via cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and handling returns.
• Send order confirmations, shipping updates, and customer-service responses.
• Send promotional emails if you have opted in. You can unsubscribe at any time via the link in every email.
• Improve our website and product offerings through aggregated analytics.
• Prevent fraud and maintain the security of our site.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We share data only with trusted third parties necessary to operate our business:

• Shipping carriers — to deliver your orders.
• Payment processors — to process transactions securely.
• Email and analytics services — to communicate with you and understand site usage.

All third parties are contractually obligated to protect your data and use it only for the services they provide to us.

4. Cookies

Our site uses cookies to remember your cart, keep you logged in, and understand how visitors use the site. You can disable cookies in your browser settings, though some features (like the shopping cart) may not function properly without them.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

6. Your Rights & Choices

You have control over your data. Depending on where you live, privacy laws like the GDPR (EU/EEA) and CCPA (California) give you specific rights. These may include:

• Access — ask us what personal data we hold about you.
• Correction — ask us to fix inaccurate or incomplete information.
• Deletion — ask us to delete your personal data, subject to legal requirements.
• Portability — request a copy of your data in a machine-readable format.
• Opt-out — unsubscribe from marketing emails at any time (every email includes an unsubscribe link).
• Non-discrimination — exercising your rights won't affect the quality of service you receive.

To make a request, email us at hello@hallowceramics.com. We'll respond within 30 days as required by applicable law. We may ask you to verify your identity before processing your request.

7. How We Protect Your Data

We use industry-standard safeguards to keep your information secure:

• SSL/TLS encryption on all pages where you enter personal or payment information.
• Secure server infrastructure with restricted access controls.
• PCI-compliant payment processing — we never see or store your full credit card number.
• Regular security reviews of our systems and third-party providers.

No online transmission is 100% secure, but we're committed to protecting your data and will notify you promptly if a breach occurs that affects your personal information.

8. Children's Privacy

Our site is not directed to children under 13, and we do not knowingly collect personal information from children. If we learn that we have collected data from a child under 13, we will delete it promptly.

9. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact

If you have questions about this privacy policy, reach us at:

HallowCeramics
hello@hallowceramics.com