HallowCeramics logo HallowCeramics

Shipping Policy

Last updated: June 11, 2026

We want your ceramics to arrive safely and on time. This policy covers how we process, ship, and deliver orders — so you know exactly what to expect from quote to unboxing.

At a glance:

1. Shipping Is Settled Separately

Shipping costs are never included in the price of any product listed on this site, in any quote, or in any invoice. Every order is freight-quoted on top of the product total, and freight must be fully settled before dispatch.

How it works, end to end:

  1. You request a quote (via our contact form or WhatsApp) and tell us your destination, quantity, and timeline.
  2. We respond with a product quote and a separate freight quote, broken out line by line.
  3. You confirm both — product total and freight total.
  4. Both are invoiced and settled before production/release of goods.
  5. We book the carrier, share the tracking number, and only release the shipment after payment clears.

If you are comparing our pricing against a quote from another supplier, please confirm whether their price includes freight. Ours does not, by design — it keeps the product price transparent and lets you see the exact shipping cost on your specific route.

2. Order Processing & Lead Time

Most of our catalog is made to order in small batches. Total lead time from order confirmation to delivery is a minimum of 14 business days (Monday–Friday, excluding federal holidays), and may extend during the September–October peak season. In-stock items, when available, can dispatch faster — please contact us for the current availability window.

What “14 business days” covers: production, kiln firing, quality inspection, packing, carrier handoff, and in-transit delivery to your address. It does not include weekends, US federal holidays, or any delay caused by the carrier, customs, or incorrect address details.

Cutoff for confirmation: orders confirmed before 2:00 PM Eastern Time on a business day enter the production queue that same day. Orders confirmed after 2:00 PM, on weekends, or on holidays enter the queue the next business day.

Peak season (September–October): lead time may extend by 5–10 additional business days. We appreciate your patience during the Halloween rush — planning ahead is the single best way to keep your project on schedule.

3. Domestic Shipping (United States)

We ship anywhere in the US, including Alaska, Hawaii, and US territories. Service level is selected per order based on your timeline, the size/weight of the shipment, and the destination.

Carriers: UPS, FedEx, and USPS. Carrier and service level are chosen at our discretion unless you specify a preference in writing before dispatch.

Freight calculation: based on destination ZIP, package weight, dimensional weight, and selected service level. Your quote will show the exact freight amount before you confirm — no surprise charges at delivery.

For very large wholesale orders (typically P8, P9, P10 in high quantities), we may palletize and ship via LTL freight on a pallet. This is quoted case by case.

4. International Shipping

We ship to select countries outside the US. International freight is calculated per order based on destination, package weight, dimensional weight, and service level. Total door-to-door delivery is at least 14 business days, typically 14–25 business days depending on destination, customs clearance, and final-mile conditions in the destination country.

Customs, duties & taxes: international orders may incur import fees, VAT, GST, or other destination-country charges. These are your responsibility and are not included in our product price or freight quote. Check with your local customs office for estimates before ordering — we cannot predict or control what your country will charge at the border.

Carrier options: DHL, FedEx International, UPS Worldwide, or sea freight for very large wholesale orders. We will recommend the most cost-effective option for your route on request.

5. Tracking Your Order

When your order ships, we'll email you a tracking number and link. Tracking info may take up to 24 hours to appear in the carrier's system. If your tracking hasn't updated after 48 hours, reach out to us at hello@hallowceramics.com.

6. Packaging

Ceramics are fragile — we take packaging seriously. Every item is wrapped in protective foam, secured in a double-wall corrugated box, and cushioned with biodegradable packing material. If your order arrives with visible box damage, please photograph the package before opening and contact us immediately.

7. Lost, Delayed, or Stolen Packages

Once the carrier confirms delivery, HallowCeramics is not responsible for lost or stolen packages. If tracking shows "delivered" but you can't find your package:

If the package is confirmed lost in transit by the carrier, we will ship a replacement or issue a full refund at no cost to you.

8. Address Accuracy

Please double-check your shipping address before placing your order. We are not responsible for delays or non-delivery resulting from incorrect or incomplete addresses. If you notice an error after placing your order, contact us immediately at hello@hallowceramics.com — we will do our best to update the address before the order ships.

9. Combined & Split Shipments

We reserve the right to split your order into multiple shipments if items have different availability windows, production queues, or carrier requirements. If items from a single order ship separately, you will receive a tracking number for each shipment, and any freight cost difference will be settled against the original quote.

10. Contact

HallowCeramics Fulfillment
hello@hallowceramics.com